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Frequently Asked Questions

What happens if I’m not at home at the time of delivery?

Worried about your ice cream melting if the recipient isn’t home? Fear not! Our ice cream comes packed with a magical ingredient called dry ice. It keeps things frosty until 6pm on the delivery day, so even if they’re off having their own ice cream adventure, their goodies will stay chill.​

What is Dry Ice?​

Now, what about that dry ice? It is the superhero of frozen carbon dioxide. But beware, it’s as frosty as Elsa’s castle! Always use gloves or wrap your hands in a tea towel before handling it. Once you’ve rescued your ice cream and treats from the gift box, seal those icy packs back up and let them sit in a safe, well-ventilated spot for 24 hours. After that, they can be recycled, just like a superhero’s cape.

Where do you deliver?

We’ve got you covered, my friend! We spread ice cream joy all across the UK (except for those adventurous Scottish Highlands and Islands, Northern Island, Isle of Man, Guernsey, Jersey, and the postcode areas AB 31 – AB 53 and PH15 – PH18). Sorry, folks, it takes a little longer to reach those places, and we can’t guarantee frozen goodness.​

Who does the delivery?

Our delivery partner, DHL, is not just about speed; they’re eco-friendly too! They’re on a mission to be Carbon Neutral, making sure your ice cream arrives with a side of green goodness. Check out their commitment if you want the nitty-gritty details.

Can I change or reschedule the delivery once ordered?

Made a little oopsie with your order? Unfortunately, once you’ve completed checkout, we can’t make any changes to your order. No flavour swaps, additional items, or fixing typos.

Can I send Lickee as a gift?

Want to send ice cream to a friend or loved one? OF COURSE YOU DO!! That’s pure genius! During checkout, you can add a personalised gift message at no extra cost. Just imagine their face lighting up when they receive their icy surprise. And here’s a cool tip: if the lucky giftee isn’t home, our insulated boxes can be left on their doorstep. Just make sure they know to expect a delicious delivery and pop those goodies in the freezer ASAP!​

Is there a delivery charge?

Now, we have to be real with you. Sending ice cream is a pricey endeavour. Between sustainable packaging, insulation, and dry ice, costs add up like a towering sundae. That’s why we have a £4.00 delivery charge on all national delivery boxes. Trust us, we’ve done our best to keep our ice cream prices reasonable while prioritising sustainability. No hidden charges here, just creamy goodness!

Dry Ice Information

Having Fun and Staying Safe with Dry Ice! So you’ve got some dry ice to play with, but there are a few things you need to know to keep the fun rolling without any bumps along the way. Don’t worry, we’ll guide you through it with a smile!

1. Burns and Frostbite - Keep Your Cool

Dry ice is like that frosty superhero, but it can also be a little tricky. If you touch it with your bare hands, it might give you a frosty surprise in the form of burns or frostbite. To stay chill, always use cloth or leather gloves, or maybe even wrap it in a towel.

2. No Snacking on Dry Ice

Remember, dry ice isn’t a tasty treat. It can burn you from the inside and release some gas when it’s turning from a solid to a gas. So, hands off!

3. Transportation Adventures

If you’re planning a dry ice adventure on the move, here are a few tips:

  1. Keep your dry ice in well-ventilated spaces and use insulated coolers.
  2. Watch out for the “expansion magic.” Dry ice can produce a lot of carbon dioxide gas, and a sealed container can go “pop!” So, let the gas escape.

And if you’re on a road trip, keep your car well-ventilated. No one wants to feel like a balloon animal.

4. Breathe Easy with Ventilation

Remember to let that carbon dioxide gas escape. Dry ice lets off gas that can take over the oxygen in the room, and we need oxygen to, you know, breathe. So, always store your dry ice in a well-ventilated area and avoid sticking your head into any coolers.

5. Farewell to Dry Ice

When it’s time to say goodbye to your dry ice, be a responsible friend:

  1. Don’t flush it down the sink or toilet – it won’t make good company for your plumbing.
  2. Find a nice, well-ventilated spot far away from curious pets and kids.

Extra Tip: Dry Ice Barrier Bag

With your Dry Ice barrier bags, once the dry ice has vanished, separate the bubble from the paper envelope, and recycle it like a pro.

Now you’re ready to enjoy your dry ice adventure and keep the cool times rolling! Just remember, stay safe, have fun, and make some frosty memories. ❄️😎

For any questions unanswered, please get in contact below.

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